My subscription isn't showing up on a new device. How do I restore it?

If you have an active Detox subscription (renewing or Lifetime) and a new install of Detox isn't recognizing it, the fix is almost always about which Apple Account the device is signed into. Detox premium follows your Apple Account, not the specific device or installation, so the new device just needs to be on the right account and given a moment to sync.

The quick path

1. On the new device, open iPhone Settings → tap your name at the top.
2. Confirm you're signed in with the same Apple Account that originally bought the Detox subscription. If you're not, sign out and back in with the right one.
3. Open Detox. Wait a few seconds for the subscription state to refresh.
4. If Detox still shows the paywall, open Detox → Settings → Other settings → tap Connect your Apple ID (or confirm it's already connected). Signing in with Apple inside the app helps Detox sync your purchase explicitly.

That's enough in most cases. Premium should unlock on the new device once the sync completes.

If it still doesn't recognize

A few common reasons:

• Multiple Apple Accounts on the same device. The "Apple Account for purchases" can be different from your iCloud account. On iPhone, Settings → your name → Media & Purchases shows which account purchases are billed to. That's the one your Detox subscription is tied to.
• A subscription on someone else's account. If a family member bought Detox on their account and they're sharing via Apple Family Sharing, you need the Detox Family Sharing tier on their subscription. See Can I share Detox with my family?.
• Lapsed or paused subscription. If the original subscription was cancelled or expired, there's nothing to restore. Check the active subscriptions list (App Store → profile → Subscriptions) under the relevant Apple Account.
• App needs a clean restart. Force-quit Detox (swipe up from below the home indicator, swipe the Detox card up to dismiss) and reopen it. The subscription state refreshes on cold launch.

If you can't figure out which account has the subscription

Look at the email confirmations Apple sent when you bought Detox. The recipient address tells you which Apple Account it's on. Switch the iPhone to that Apple Account (or sign in with it for Media & Purchases) and try again.

If none of this works

Reach us through the in-app chat:

• If Detox runs on at least one device: open Detox → Settings → Problems with blocks? → Something else.
• If you can't open Detox on any device: open detox.so in your browser. The same chat is there.

Tell us the situation in a short message: the device you're trying to restore on, the Apple Account it's signed into, and roughly when you originally bought Detox. We'll dig in.

Related

• How do I cancel my subscription?
• What is Lifetime access?
• Can I share Detox with my family?

Updated on: 22/05/2026