> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.detox.so/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I get a refund? Refunds for Detox go through Apple, not through Detox directly. Apple is the merchant for every iOS subscription, so any refund decision is made on Apple's side, in Apple's refund flow. This article walks through the path. If you also want to stop being charged in the future, that's cancellation, a separate step. See [How do I cancel my subscription?](https://help.detox.so/en/article/how-do-i-cancel-my-subscription-32biyu/). ## Requesting a refund from Apple Apple's refund page handles the request end-to-end. Open the page in your browser: - English: [support.apple.com/en-us/118223](https://support.apple.com/en-us/118223) - French: [support.apple.com/fr-fr/118223](https://support.apple.com/fr-fr/118223) Sign in with the Apple Account that was charged, find the Detox subscription in your list of recent purchases, and submit the request with a short reason. Apple reviews it and decides whether to approve. We don't see the request and can't influence the decision. Approval depends on Apple's policy and your individual situation (how recently you were charged, whether you've requested a refund before, etc.). Apple typically responds within a few days. ## The free month we add If you ask us for a refund, we will usually add a free month of Detox to your account at the same time. It is a gift from us, not something you bought, and it does not change anything about your refund request, which is Apple's decision to make. There are cases where we will not add one, such as a duplicate charge we are helping you reverse, a lifetime purchase, or an account that already had a free month recently. If we have added one, we will say so in our reply. The month runs for 31 days from the day we add it, not from the day Apple decides. If your subscription is still running, the free month sits alongside it rather than being added to the end, so you may not notice it until the subscription itself ends. When the free month runs out, Detox stops blocking, the same way it would at the end of any subscription. Detox only blocks while a subscription, a free trial, or this free month is active. If you want blocking to continue after that, you subscribe again from inside the app. If your blocks stop working and you had a free month from us, check the date first: the month has probably just ended. That is not a fault with Screen Time and there is nothing to reset. ## What if I cancelled but was still charged? If you cancelled your subscription but a charge went through anyway, it usually means the cancellation didn't fully register before the renewal date, or it happened against a different Apple Account than the one you thought. The fix is the same: request the refund through Apple's page above. While you're sorting it out, make sure your subscription is actually cancelled by checking your active subscriptions list (open the **App Store** app → tap your profile → tap **Subscriptions** → find **Detox**). See [Why is the App Store charging me even though I'm not using Detox?](https://help.detox.so/en/article/why-is-the-app-store-charging-me-even-though-im-not-using-detox-15ih0mq/) if you can't find the subscription. ## What if I'm still in my free trial? If you're inside your free trial window, you haven't been charged yet. Cancelling before the trial end date prevents the charge from happening in the first place. See [How does my free trial work?](https://help.detox.so/en/article/how-does-my-free-trial-work-a3kqd2/) for the cancel-before-charged path. If you were charged because the trial ended and you didn't cancel in time, the Apple refund page above is your path. Apple's policies around immediately-after-trial charges are generally more lenient than for older subscriptions. ## Talking to us If you want our help while you're going through this (you're stuck on a step, the Apple flow rejected the request, you have a question about your account), reach us through the in-app chat: - **If Detox is still installed**: open Detox → **Settings** → **Problems with blocks?** → **Something else**. - **If Detox is uninstalled or you don't have access**: open **detox.so** in your browser. The same chat is available there. We do read every message and respond. Just know that we can't issue the refund ourselves; that's Apple's call. ## Related - [How do I cancel my subscription?](https://help.detox.so/en/article/how-do-i-cancel-my-subscription-32biyu/) - [Why is the App Store charging me even though I'm not using Detox?](https://help.detox.so/en/article/why-is-the-app-store-charging-me-even-though-im-not-using-detox-15ih0mq/) - [How does my free trial work?](https://help.detox.so/en/article/how-does-my-free-trial-work-a3kqd2/)